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Frequently Asked Questions

  1. What size should I order?

Please refer to our size charts for SHOES, GLOVES, and CLOTHING.


2.       What payment options do I have?

Comfy Work has secure online payment systems. We accept numerous credit cards including PayPal, Visa, MasterCard, Amex, and Discover. For approved corporate accounts, Comfy Work also offers payment terms, Net 30 Days.


  1. How do I return my order for exchange or refund?

If you are not satisfied with your unembellished order such as footwear and gloves, we’ll exchange it or refund your money. Custom embroidered items such as headwear, sport shirts, woven shirts and aprons are NOT returnable or refundable. For more details, please click here.


  1. When will I receive my refund?

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned item. Please note that your original shipping costs will not be refunded.


  1. What do I do if there is a problem with my order?

Please contact our Customer Service.


  1. How do I redeem special offer or promotion codes?

When you proceed to checkout, there is a space to enter a discount or gift certificate code. The requirements for the coupon that you entered must match your order details and then the total price will be recalculated.


  1. Is it safe to order online?

Yes, we ensure security on all of our credit card transactions. Your credit card ordering information will be fully encrypted during the checkout process, using secure socket layer (SSL) and guaranteed encryption technology.  The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.  Also, we will not sell or rent your contact information to any other parties.


  1. Do Genuine Grip shoes guarantee never slip?

Genuine Grip’s slip-resistant footwear will considerably reduce slips and falls in your workplace. However, no shoe is slip-proof. No shoe can protect you from injury in all situations. It’s possible that in any work place there can be hazards beyond the scope of protection slip-resistant footwear offers.


  1. How does Payroll Deduction Plan work?

Comfy Work’s Payroll Deduction Plan is the most effective and cost-efficient way to help your employees purchase Genuine Grip Footwear. For more details, please click here.


  1. Can I setup a corporate account for my employees?

Comfy Work offers Corporate Account to business and institutional customers. By registering as a corporate account customer, you can enroll Payroll Deduction Plan or setup Corporate Purchase Program for your employees and receive special pricing. Please allow 24-48 hours to be processed. Additional information might be required for final approval. Payment for corporate account can be made by credit card or terms. To receive payment terms, you can download our Credit Application Form here. Please fill out the form and email us at or fax to 1-888-709-5954. Please contact our customer service for any further questions regarding corporate account.

Your privacy is very important. Comfy Work will not disclose your information to any third parties or other government agencies, unless required to do so by State or Federal law.

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